Refund Policy

Wendy Furniture – Returns, Refunds & Exchanges Policy

Effective for all U.S. domestic orders

Wendy Furniture is committed to your satisfaction. If you're not completely happy with your purchase, we offer a straightforward return, exchange, and refund policy that complies with U.S. consumer protection laws and Google Merchant Center guidelines.

🔁 Returns

We offer a 30-day return window from the date your order is delivered.

We accept returns for:

✅ Defective or damaged products
✅ Non-defective items (if unused and in new condition)

📦 Return Conditions

To be eligible for a return:

Items must be unused, unworn, in new condition, and in their original packaging
All original tags and labels must be attached
A valid proof of purchase (order confirmation or receipt) is required

⚠️ Returns sent without prior approval will not be accepted.

🚚 Return Process

Contact us at info@wendyfurniture.com to initiate a return or exchange.
Once approved, we will provide:
- A prepaid return shipping label (free of charge)
- Step-by-step return instructions
Package the item securely and ship it using the provided label.
Once received, we will inspect the returned item to ensure it meets return eligibility.

📦 All returns are processed by mail only — we do not offer in-store returns.

💸 Refunds

After we receive and inspect your returned item, we will process your refund within 7 business days. Here’s how it works:

The inspection process typically takes 1–2 business days after the item is delivered to our returns center.
Once approved, the refund is issued to your original payment method (credit card, debit card, PayPal, etc.)
Refunds typically take 5–7 business days to appear in your account, depending on your bank or payment processor.

🕐 While Wendy Furniture processes refunds promptly, bank processing times may vary and are outside our control.

✅ No restocking fees apply — you will receive a full refund of the product price (including any applicable tax).

💳 Shipping charges paid on the original order (if any) are not refundable, unless the return is due to our error (e.g., wrong or defective item).

🔄 Exchanges

We offer free exchanges for:

Items that are defective or damaged
Products shipped in error

To request an exchange, email info@wendyfurniture.com with your order number and a description of the issue. We will send you a prepaid return label and ship the replacement at no additional cost once the original item is received and inspected.

❌ Order Cancellations

Orders may be canceled for a full refund if they have not yet shipped
If the order has already shipped, you will need to wait for delivery and initiate a return request

To cancel an order, contact us as soon as possible at info@wendyfurniture.com or call us during support hours.

📍 Return Shipping Address

Wendy Furniture
424 1/2 Smith Street
Plymouth, WI 53073
United States

📞 Customer Support

Email: info@wendyfurniture.com
Phone: (920) 555-0178
Hours: Monday – Friday, 9:30 AM – 6:30 PM (Central Time)